1. How Leathericon.com Guarantees Delivery?
As soon as your order is shipped you will be notified via an e-mail. This mail shall contain information regarding the order number, tracking number and the estimated time of arrival of your package and also our policy in case the delivery is delayed.
In case your shipment is taking longer than the estimated time you can send us an email with the details of your order and our customer care representative shall get in touch with you to instruct you on how to track your shipment through the tracking number that we had previously mailed. In case the delay in delivery is due to the fault of the courier company, Leathericon.com personally ensures the delivery. The mail ID for reporting shipment issues is shipment@leatherIcon.com. Remember to mention your contact number and the tracking number of the order.
Upon investigating the issue LeatherIcon will either reship the consignment without any overhead charges to you or refund your entire amount.
Refunds are usually made by electron card transfer to the primary source of payment. If the shipment is lost leathericon.com guarantees full PAY BACK to your credit card account. However in case of wire transfers and if the shipment is lost then leathericon.com refunds the money in the form of credit note which has to be authorized by the company and the validity of the credit note is of 1 year.
2.Mode of Shipment
Due to its overseas location all the consignments emanating from leathericon.com is sent via air to its final destination. The services of DHL and FedEx are used for all orders. These consignments can be monitored using their tracking number, (which will be mailed to you as soon as LeatherIcon ships your order) making it easier for you to track your package. To make things hassle free for our customers we have employed the 2 leading logistics firms to deliver your shipment on time.
As per their policy in case of your non availability to collect the package on the said date, a letter of approval can be stuck on your door authorizing the delivery personnel to hand the package to a neighbor.
The courier personnel will leave the shipment number and their contact number in case no one is available to collect the package. Post office box delivery is not made by us.
3. Intimation Mails for Your Reference
LeatherIcon will send you a mail the moment you place your first order. This is an acknowledgement mail containing a detailed invoice. Non reception of this mail indicates that our system could not process your order.
Once you receive this mail and after your credit gets approved and the dress measurements are finalized you shall receive our shipping notice. This will let you know that your order has been shipped and will reach you within 2 to 3 weeks hence.
4. If delivery is late?
If your shipment fails or gets delayed (for whatever reasons) or loss of goods a replacement shipment will be sent or the amount paid will be reverted to your credit card and this amount shall be equivalent to the purchase amount.
You can also contact us about the delay in delivery via e-mail and our customer support team shall educate you to use the courier's tracking number and thereby track the physical location of your shipment.
5. Delivery Time
As soon as the merchandise is dispatched from our side we will send you an e-mail detailing all the information including the tracking number, which shall aid you in tracking your shipment.
From the tracking number you can verify the date the product was shipped and the date it would get delivered (usually 3 – 4 business days).